Senior Architect - ServiceNow AI-1
Core
Design and operate scalable ServiceNow solutions leveraging AI capabilities (Now Assist, GenAI, Predictive Intelligence) to automate workflows and enable data-driven decision-making across the enterprise.
Role type
Senior ServiceNow AI Architect / Application Specialist
Builds
Enterprise Service Management platforms and custom AI-enabled applications
Domain
IT Service Management (ITSM) / Enterprise Architecture / Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow platform architecture, ServiceNow AI capabilities (Now Assist, GenAI, Predictive Intelligence), AI/ML concepts, prompt engineering, API integrations, data pipeline management, solution design, stakeholder management
Preferred skills
ServiceNow development, full-stack development, ITIL Foundation, project management
Technologies
ServiceNow, Now Assist, GenAI, Predictive Intelligence, Virtual Agent, NLP/NLU
Responsibilities
Design standard-oriented ServiceNow solutions, translate business needs into technical requirements, own holistic solution architecture, ensure security and scalability, collaborate on DevOps practices, define and evolve AI architecture, integrate AI with enterprise data sources, optimize AI operations, enable product teams through mentoring
Seniority
Senior, hands-on IC
