Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support
Core
Bilingual Technical Account Manager serving as primary technical advisor for Mandarin-speaking enterprise customers adopting AWS cloud and Generative AI solutions.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Customer success outcomes for GenAI, AI/ML, Compute, Storage, Database, Big Data, and Networking workloads on AWS.
Domain
Cloud Infrastructure + Generative AI
Deliverable
client delivery
Required skills
Technical engineering experience, distributed systems troubleshooting, cloud architecture guidance, operational readiness planning, stakeholder management, bilingual communication
Preferred skills
AWS services experience, cloud technologies expertise, technical lead experience
Technologies
AWS, Amazon Bedrock, SageMaker, GPU infrastructure
Responsibilities
Act as single point of contact for Enterprise Support customers, provide strategic technical guidance across cloud adoption lifecycle, make recommendations on new AWS offerings, complete analysis and present periodic operational reviews, provide detailed reviews of service disruptions and metrics, champion customer requirements within AWS, participate in customer meetings, leverage customer resolution tools, work directly with AWS service engineers, available for non-business hours support
Seniority
Senior, hands-on IC