Senior Software Engineer – ServiceNow-5
Core
Implementing and operating enterprise-grade ServiceNow ITOM solutions (Visibility, Health, Event Management) and managing integrations within the DevOps team.
Role type
Senior ServiceNow Application Specialist / Developer (ITOM focus)
Builds
ServiceNow ITOM solutions, integrations with monitoring tools and cloud platforms, CMDB data quality improvements
Domain
IT Operations Management (ITOM), ServiceNow platform, Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow ITOM (Visibility, Health, Event Management), CMDB, Discovery, Service Mapping, JavaScript (OOP), REST/SOAP/PowerShell integrations, Event Management implementation, Root cause analysis, Agile project management
Preferred skills
AIOps, observability tools, data-driven architecture, full-stack development
Technologies
ServiceNow, JavaScript, REST, SOAP, PowerShell, Cloud platforms, Monitoring tools
Responsibilities
Implementing and operating supported solutions within the DevOps team, ensuring implementation stays close to standards to avoid technical debt, developing high-quality sustainable solutions, ensuring product security, collaborating across teams and products, contributing to the DevOps product team including integration of connected products, using AI technologies to improve development and automate tasks, exploring and evaluating new AI technologies, implementing enterprise-grade ServiceNow ITOM solutions, configuring event ingestion and alerting, integrating with monitoring tools and external data sources, improving CMDB data quality and service mapping accuracy, aligning ITOM with HAM and SAM
Seniority
Senior, hands-on IC
