Service Manager (Medical Equipment), Jakarta
Core
Lead and deliver high-quality customer service and support (installation, troubleshooting, remote, and on-site) for medical equipment, managing service programs and teams.
Role type
Senior Service Manager (Medical Equipment)
Builds
Service programs, service contracts, and remote service solutions (ZEISS SMART service)
Domain
Medical devices (microscopes, ophthalmology equipment)
Required skills
Strategic thinking, analytical thinking (electronics/mechanical), problem solving, process orientation, IT knowledge (software/hardware/networking), leadership, team development, cross-functional coordination
Preferred skills
Knowledge of medical devices (microscope, ophthalmology), NPS management, time and service operation management
Technologies
Computer software and hardware, operating systems, disk backup software, networking, service report application
Responsibilities
Lead and deliver customer service and support (installation, troubleshooting, remote, on-site), develop and implement service programs and contracts, manage people/resources/budgets, ensure accuracy of repair orders and spare parts, collaborate with sales/application/logistics, monitor customer satisfaction, review and standardize work procedures, train personnel, escalate critical technical situations
Seniority
Senior, hands-on IC with management responsibilities