Service Manager (Medical Equipment), Jakarta
Core
Lead and deliver high-quality customer service and support (installation, troubleshooting, maintenance) for medical equipment, managing service programs and field operations.
Role type
Senior Service Manager (Medical Equipment)
Builds
Service contracts, remote service programs (ZEISS SMART), and field support workflows for medical devices.
Domain
Medical Devices / Ophthalmology / Microscopy
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Field service operation management, team leadership and development, service contract strategy, NPS/customer satisfaction management, cross-functional coordination, technical troubleshooting, IT knowledge (networking, service report applications), strategic revenue growth planning.
Preferred skills
Knowledge of medical devices (microscope, ophthalmology equipment), experience with service program implementation.
Technologies
Service report applications, networking software, disk backup software, operating systems.
Responsibilities
Lead and deliver customer service and support (installation and troubleshooting), develop and implement service programs including contracts and remote service, manage people resources and budgets, ensure accuracy of repair orders and spare part availability, monitor customer satisfaction through surveys, review and standardize service work procedures, coordinate with regional/corporate service teams, train personnel on product repair and technical support, escalate critical technical situations, attract and retain service function employees.
Seniority
Senior, hands-on IC with management responsibilities