Enterprise Support Manager, CMHK Enterprise Support
Core
Lead a team of Technical Account Managers serving enterprise customers in China, driving an AI-augmented operating model to deliver exceptional outcomes.
Role type
Senior IC Enterprise Support Manager (Team Lead)
Builds
AI-powered workflows, structured SOPs, and data-driven decision-making frameworks for enterprise cloud adoption.
Domain
Cloud computing, Generative AI, Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical team leadership, coaching and developing technical professionals, cloud computing expertise, hands-on usage of AI/ML tools for productivity, executive-level customer relationship management, strategic account partnership, process improvement and framework design, knowledge system management, Mandarin fluency, English reading and writing
Preferred skills
MBA or equivalent business education, designing operational frameworks and SOPs, AWS service expertise, Generative AI application to knowledge work, industry experience in Internet/Gaming/Financial Services/Manufacturing, organizational design and change management, cross-functional matrixed environment experience
Technologies
AWS services, Generative AI tools, AI-assisted analysis platforms, automated reporting systems, agent-based workflows
Responsibilities
Lead a team of TAMs supporting enterprise customers, Drive adoption of AI-powered tools and SOPs within your team, Provide coaching and feedback loops on AI/SOP outputs, Develop and maintain shared knowledge systems, Own the customer relationship at the executive level for assigned accounts, Partner with Sales counterparts on account strategy and growth opportunities
Seniority
Senior, hands-on IC with team leadership
