Director, Support Field Delivery, APJC, AWS Enterprise Support Support
Core
Leading a blended workforce of 750–800+ field professionals and agentic teammates to deliver enterprise support, drive commercial growth, and transform the field delivery model across APJC.
Role type
Director, Field Delivery (Enterprise Support)
Builds
Autonomous customer-facing workflows, new roles (agent supervisors, outcome architects), and a blended human-AI operating model for AWS Enterprise Support.
Domain
Cloud computing (AWS), Enterprise Support, AI/ML Operations, APJC Markets
Deliverable
production ML models | product features | client delivery
Required skills
Strategic leadership, P&L management, organizational transformation, commercial team management, AI/ML operations, agentic architectures, stakeholder management, regulatory compliance, talent retention
Preferred skills
MBA, hands-on agent behavior definition, creating new organizational functions, navigating AI-driven inflection points, APJC languages (Mandarin, Japanese, Korean), data sovereignty expertise
Technologies
AWS, agentic systems, autonomous workflows
Responsibilities
Transform the field delivery model by defining boundaries between agent and human interactions; develop and execute regional field delivery strategy; own commercial performance including revenue targets and retention; lead a blended workforce through organizational change; build C-level relationships with top accounts; ensure compliance with regulatory and AI governance requirements.
Seniority
Director, strategic leadership