Maintenance, Bug Response, and Ticket Management Staff , System Quality Management Team - Corporate Business Operation Department , Business Strategy Supervisory Department (GSD)
Core
Lead incident resolution, system monitoring strategy, and proactive maintenance for Rakuten Mobile's enterprise business to ensure stable post-release operations.
Role type
System Quality Management Engineer (Incident Response & Operations)
Builds
Stable operation of enterprise telecom services
Domain
Telecommunications / Enterprise IT Operations
Required skills
Incident management, System monitoring, Ticket management, Stakeholder communication, Proactive maintenance planning, Operational automation
Preferred skills
SQL, Python, SRE methodologies, Project progress management, Scripting
Technologies
Ticket management tools, Monitoring tools, SQL, Python
Responsibilities
Lead incident resolution by gathering information and formulating countermeasures, Develop system monitoring strategies and drive operational automation, Act as a bridge between business and engineering teams using ticket tools, Plan and execute proactive maintenance to eliminate technical bottlenecks
