Device Operation Specialist - End User Technology & Operation Section, Corporate IT Service Department (CITSD)
Core
Manage the end-to-end lifecycle of company-issued PCs and mobile devices (procurement, distribution, repair, disposal) and maintain accurate asset data.
Role type
Senior IC IT Operations Specialist (Device Lifecycle & ITAM)
Builds
Stable device operations and accurate asset inventory for Rakuten Group employees
Domain
Enterprise IT Operations / IT Asset Management
Required skills
Device lifecycle management, IT Asset Management (ITAM), Vendor coordination, Data analysis (Excel), Process standardization, Workflow management, Stakeholder collaboration
Preferred skills
ITAM, MDM (Intune, Autopilot), MDM/SIM/Telecom, Ticketing (Jira, ServiceNow), Process automation (Power Automate, Python, RPA), ITIL/ITSM, Procurement
Technologies
Microsoft Intune, Microsoft Configuration Manager, Autopilot, Zendesk, Jira, ServiceNow, Power Automate, Power BI, VBA, Python, RPA
Responsibilities
Manage device procurement, kitting, distribution, repair, return, and disposal; Verify and maintain device asset information and inventory data; Manage device request and approval workflows; Address exceptional cases (lost/unreturned devices); Collaborate with internal departments (HR, Security, Procurement) and external vendors; Create and update operational manuals and policies; Standardize and automate manual tasks; Analyze root causes of operational issues
Seniority
Mid-Senior, hands-on IC
