Assistant Store Manager - Customer Experience
Core
Lead store operations and customer experience for a pet retail environment, managing staff, driving sales, and ensuring safety for pets and customers.
Role type
Assistant Store Manager (Retail Operations & Customer Experience)
Builds
Pet retail services including live pet sales, adoptions, grooming salons, training classes, and pet hotels
Domain
Retail / Pet Care
Required skills
Retail leadership, team coaching, P&L management, conflict resolution, operational compliance, scheduling, sales growth
Preferred skills
Experience in customer-focused environments, computer proficiency, ability to work under pressure
Technologies
Computer applications
Responsibilities
Recruit, hire, coach, and manage a team of associates; oversee daily store operations and service delivery; drive sales targets and manage store expenses; ensure safety and compliance for pets and customers; handle escalated customer concerns; conduct staff training and performance reviews.
Seniority
Mid-level, hands-on IC