Assistant Store Manager - Customer Experience
Core
Lead a retail store team to deliver exceptional customer experiences for pet parents while managing daily operations, safety, and financial performance.
Role type
Assistant Store Manager (Retail Operations & Customer Experience)
Builds
Pet parent experiences across live pet sales, adoptions, grooming salons, training, and boarding services
Domain
Retail / Pet Care Services
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, conflict resolution, scheduling, compliance enforcement, physical stamina
Preferred skills
Experience in customer-focused environments, computer proficiency
Technologies
Computer applications
Responsibilities
Recruit, coach, and manage store associates; oversee pet parent interactions and service delivery; manage store P&L, labor, and expenses; ensure safety and compliance with policies; execute store events and marketing initiatives.
Seniority
Mid-level, supervisory IC