Assistant Store Manager - Customer Experience
Core
Lead store operations and customer experience for a pet retail environment, managing staff, driving sales, and ensuring pet safety.
Role type
Assistant Store Manager (Retail)
Builds
Pet retail services including live pet sales, adoptions, grooming salons, pet hotels, and training classes.
Domain
Retail / Pet Care
Deliverable
product features
Required skills
Retail leadership, P&L management, staff coaching and hiring, customer service, operations management, conflict resolution, scheduling, inventory/shrink control.
Preferred skills
Experience in customer-focused environments, computer proficiency, ability to work under pressure.
Responsibilities
Recruit, interview, hire, coach, and manage a team of associates; drive store sales and P&L targets; oversee pet parent experience across services; ensure pet safety and health; manage daily store operations and compliance; handle escalated customer concerns.
Seniority
Mid-level, hands-on IC