Assistant Store Manager - Customer Experience
Core
Lead store operations and customer experience for a pet retail environment, managing staff, driving sales/P&L, and overseeing services like grooming, training, and pet sales.
Role type
Assistant Store Manager (Retail Operations & Customer Experience)
Builds
Pet retail services (grooming, training, hotel, day camp), live pet sales, and adoptions
Domain
Retail / Pet Care
Deliverable
product features
Required skills
Retail leadership, P&L management, staff coaching and hiring, customer service, scheduling, conflict resolution, operational compliance
Preferred skills
Experience with pet services, computer proficiency, ability to work evenings/weekends/holidays
Technologies
Computer applications
Responsibilities
Recruit, interview, hire, coach, and manage a team of associates; Drive store sales and P&L targets; Oversee pet parent experience across services and live sales; Ensure safety and health of pets in store; Manage daily store operations and compliance; Handle escalated customer concerns and complaints
Seniority
Mid-level, hands-on IC