Assistant Store Manager - Customer Experience
No visa sponsorship
Core
Lead a team of associates to deliver exceptional customer experiences for pet parents across live pet sales, adoptions, and services like grooming, training, and boarding.
Role type
Assistant Store Manager (Customer Experience)
Builds
Pet parent experiences and store operations
Domain
Retail / Pet Services
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, conflict resolution, scheduling, compliance enforcement
Preferred skills
Retail leadership experience, customer service excellence
Technologies
Computer applications
Responsibilities
Recruit, coach, and manage a team of associates; oversee daily store operations and service delivery; drive sales and shrink targets; ensure safety and compliance for pets and people; handle escalated customer concerns.
Seniority
Mid-level, hands-on IC