Shop Governance & Strategy ‐ Strategic Business Compliance Support Department, Rakuten Total Solutions, Inc.(SBCSD) (Secondment)
Core
Design and execute site inspections and mystery shopping to solve frontline operational issues, conduct root cause analysis, and provide consulting to sales teams to prevent risks and improve service quality.
Role type
Mid-career governance and strategy consultant (sales operations)
Builds
Scalable risk management models, operational control schemes, and prevention strategies for sales frontlines
Domain
Retail operations, sales compliance, and business governance
Required skills
Site inspection and audit execution, root cause analysis (5-Why, RCA), cross-functional stakeholder alignment, logical thinking, documentation of workflows and manuals, executive reporting
Preferred skills
Sales planning or corporate planning experience, risk/compliance experience (legal/internal audit), system rollout and policy implementation, training program design, project management
Technologies
None explicitly stated
Responsibilities
Conduct site inspections and mystery shopping to identify operational challenges; Perform data analysis and root cause analysis to design effective control schemes; Lead cross-functional projects to resolve compliance issues and drive adoption; Investigate incidents and design prevention strategies; Provide strategic recommendations to executive teams via risk reports
Seniority
Mid-career, hands-on IC with leadership potential
