Product Manager, Customer Relationship Management - BSS Product Management Department (BSPMD)
Core
Lead the rebuilding of CRM functionalities within the Business Support System (BSS) for Rakuten Mobile, driving product strategy and large-scale system migration.
Role type
Senior Product Manager (CRM/BSS)
Builds
Unified BSS platform and CRM solutions for Rakuten Mobile
Domain
Telecom / Business Support Systems (BSS)
Deliverable
product features
Required skills
CRM strategy formulation, large-scale system migration management, requirements definition (business & system), agile development process leadership, stakeholder collaboration, IT technology knowledge
Preferred skills
BSS experience in Telecom, development skills (coding, SQL), EC site development experience, troubleshooting, large-scale or parallel project management
Technologies
BSS, CRM, SQL, Web, App
Responsibilities
Formulate customer-centric CRM strategies and drive long-term product growth; manage end-to-end migration of CRM functionalities from existing to new systems; propose and implement optimal CRM solutions for business divisions; collaborate with engineering teams to ensure rapid delivery of high-quality products
Seniority
Senior, hands-on IC