Service Configuration Management (SCM) Consultant
Core
Design, implement, and operate Service Configuration Management processes and capabilities to ensure accurate Configuration Item (CI) data and relationships within the CMDB for a large-scale, complex technology environment.
Role type
Senior IC Service Configuration Management Consultant
Builds
Accurate and governed CMDB data enabling effective service management outcomes
Domain
IT Service Management (ITSM) / Enterprise Technology Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Configuration Management, CMDB management, ServiceNow CMDB and Discovery, CI modelling, service mapping, relationship management, ITIL practices, multi-vendor environment support
Preferred skills
Stakeholder engagement, large enterprise environment support
Technologies
ServiceNow, CMDB, Discovery
Responsibilities
Support the design, implementation, and operation of end-to-end Service Configuration Management processes; Maintain accurate and reliable Configuration Item (CI) data and relationships within the CMDB; Monitor and improve CMDB data quality, integrity, and compliance; Assist with integration of configuration data from multiple sources; Collaborate with platform teams to optimize CMDB performance & usability
Seniority
Senior, hands-on IC