Associate Software Engineer
Core
Junior Full Stack Software Engineer focused on investigating and resolving customer support cases and escalations to fix issues in the accounting practice management platform.
Role type
Junior Full Stack Software Engineer (Support & Escalation)
Builds
Karbon cloud platform for accounting firms
Domain
SaaS / Accounting Practice Management
Deliverable
production ML models | product features
Required skills
C#, .NET, JavaScript, TypeScript, SQL Server, debugging, APIs, testing, data structures
Preferred skills
relational databases, understanding data flow, AI tools usage
Technologies
C#, .NET, JavaScript, TypeScript, SQL Server
Responsibilities
Investigate and resolve customer support cases and escalations; Debug and improve product reliability using codebase, logs, and databases; Learn product deeply to make better technical decisions; Collaborate with engineers, QA, and product teams; Balance speed and quality in issue resolution; Use AI tools to investigate problems and write tests.
Seniority
Junior, early-career IC