Operations Manager
Core
Lead an In Home Services team of Field Service Managers, inventory staff, and technicians to deliver safe, reliable service and manage daily operations.
Role type
Senior Operations Manager (Field Services)
Builds
Field service teams, inventory systems, and customer service delivery
Domain
Home services / Satellite TV & Smart Home installation
Required skills
Team leadership, operational planning, performance data analysis, AI tool utilization, scheduling and resource allocation, stakeholder communication
Preferred skills
Coaching and talent development, problem-solving, field presence
Technologies
AI tools, performance data platforms
Responsibilities
Develop Field Service Managers, drive customer satisfaction and productivity metrics, build a culture of safety and accountability, match staffing to demand, use data to solve operational problems