Field Resource Coordinator
No visa sponsorship
Core
Coordinate real-time scheduling and routing for field technicians to ensure efficient customer service and resolve operational bottlenecks.
Role type
Operations coordinator (field service)
Builds
Customer service delivery via field technician dispatch
Domain
Telecommunications / Home Services
Required skills
Real-time communication, scheduling and routing, subcontractor management, customer call handling, task prioritization, WFM/CRM software proficiency
Preferred skills
Spanish bilingual, Bachelor's degree
Technologies
WFM software, CRM software
Responsibilities
Communicate routing changes to technicians, accommodate same-day appointments, track appointment progress, assign jobs to external subcontractors, answer and transfer customer calls
Seniority
Individual Contributor