Sr Network Engineer (Telecom)
Core
Design, deploy, and support enterprise Cisco Collaboration voice architecture across Disney Cruise Line ships, home ports, and shore-based sites.
Role type
Senior IC network engineer (telecom/voice)
Builds
Production voice and collaboration systems for maritime and hospitality environments
Domain
Maritime telecommunications and voice collaboration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco Unified Communications Manager (CUCM), SIP trunking, Quality of Service (QoS) design, Cisco IM & Presence, Cisco Unified Contact Center Express (UCCX), voice gateway configuration (CUBE), maritime/satellite communications integration, security hardening for voice systems, root-cause analysis for complex collaboration issues, change management for telephony platforms
Preferred skills
Cisco Webex and Jabber, DECT wireless telephony, advanced UCCX scripting, ACD routing design, reporting/analytics tools
Technologies
Cisco CUCM, Unity Connection, IM&P, CUBE, UCCX, SIP, H.323, MGCP, RTP/SRTP, DECT, HMS, satellite circuits
Responsibilities
Design and execute dial plans, call routing, and QoS profiles for media-dense voice environments; Lead platform upgrades and migrations for telephony systems; Provide technical mentorship to mid-level engineers; Develop and maintain SOPs, runbooks, and architecture documentation; Provide advanced troubleshooting and 24x7 on-call support for voice services; Coordinate preventative firmware/hardware maintenance; Define and enforce technical standards and configuration baselines
Seniority
Senior, hands-on IC