Customer Protection Associate (For October Pooling)
Core
Investigate customer transactions to identify and mitigate fraud and compliance risks while ensuring a personalized, secure experience.
Role type
Risk investigator (fraud prevention)
Builds
Secure transaction processing and fraud detection workflows
Domain
Financial services / Fraud prevention / Compliance
Deliverable
client delivery
Required skills
Fraud detection, Risk assessment, Transaction review, KYC verification, De-escalation, Process improvement, Time management, Independent work, Data analysis, Documentation
Preferred skills
Experience in E-Commerce, Retail payments, Tech Support, or BPO
Technologies
Organization's tools and platforms
Responsibilities
Review transactions to identify fraudulent activities and unusual patterns; Contact customers and banking institutions to verify transactions; Document interactions and findings; Handle escalations and risk reviews; Partner with Customer Success and Risk Operations teams; Contribute to continuous improvement projects.
Seniority
Entry-level to Individual Contributor
