Solutions Engineering Manager
Core
Lead the delivery of ServiceNow-based solutions across the enterprise, driving digital transformation through scalable platforms for internal business stakeholders.
Role type
Senior IC Solutions Engineering Manager (ServiceNow)
Builds
Custom ServiceNow applications and employee-facing portals
Domain
Enterprise Technology / IT Service Management (ITSM)
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow architecture, ServiceNow modules (Service Catalog, Service Portal, HRSD), JavaScript/Glide, Flow Designer, TOGAF, ITIL v3+, CI/CD, Agile methodologies, stakeholder management, budget management
Preferred skills
Master's degree or MBA, TOGAF 9 certification, ServiceNow certifications (CSA, CIS, CTA), advanced product/platform/agile training
Technologies
ServiceNow, AngularJS, JavaScript, Java, REST, XML, HTML, CSS
Responsibilities
Lead design and delivery of custom ServiceNow applications, drive cross-functional collaboration, develop product roadmaps, manage and mentor engineering teams, oversee compliance and operational reliability, define success metrics and KPIs
Seniority
Senior, hands-on IC with people management