Service Manager
Core
Lead and manage a team of field service technicians to ensure high-quality customer service for satellite TV and smart home installations.
Role type
Senior Field Service Manager (Operations & Team Leadership)
Builds
In-home installation services and smart home connectivity solutions
Domain
Telecommunications / Satellite TV / Smart Home
Required skills
Team leadership, coaching and mentoring, safety compliance, fleet management, performance improvement, conflict resolution, technical process training
Preferred skills
None stated
Technologies
None stated
Responsibilities
Direct, coach, and develop technicians to create a high-performing team; Conduct on-site inspections to evaluate service quality and safety adherence; Manage fleet-related processes including vehicle maintenance; Address escalated customer and employee issues; Train existing installers on changing processes and technologies.
Seniority
Senior, hands-on IC
