Television Licence Field Officer
Hybrid
Core
Visit residential addresses to explain TV licensing requirements, set up payment plans, and record visit outcomes using mobile technology.
Role type
Field Officer (Customer Service & Enforcement)
Builds
TV licensing compliance and revenue for the BBC
Domain
Media regulation / Public administration
Deliverable
client delivery
Required skills
Customer communication, independent work, problem-solving, attention to detail, basic IT skills, driving
Preferred skills
Customer-facing experience, resilience, empathy, flexibility for evening/weekend shifts
Responsibilities
Visiting residential addresses, speaking with customers professionally, explaining licensing obligations, setting up payment plans, recording visit outcomes, occasionally attending court
Seniority
Individual Contributor