Operations Manager
Core
Manage daily operations, staff performance, and resource allocation for in-home service facilities to support satellite TV and smart home installation goals.
Role type
Senior Operations Manager (Field Services)
Builds
In-home service delivery network and technician teams
Domain
Telecommunications / Smart Home Services
Required skills
Strategic leadership, AI literacy, operational planning, performance coaching, resource scheduling, problem-solving
Preferred skills
Multi-site management experience, workforce development expertise
Technologies
AI productivity tools, scheduling systems
Responsibilities
Oversee site operations and direct daily employee activity, Coach and develop managers and technicians to optimize performance, Leverage AI tools to analyze data and streamline workflows, Maintain customer service standards, Establish accountability structures for career pathing
Seniority
Senior, hands-on IC
