Operations Manager
Core
Directs and oversees installation, service, and ongoing support processes for the direct customer base while meeting financial and customer satisfaction goals.
Role type
Operations Manager (Field Service)
Builds
Field Service Operations group including Service, Installation, AMC, and System Implementation groups
Domain
Telecommunications / Field Service Operations
Deliverable
client delivery
Required skills
organizational skills, written and verbal communications, project team leadership, advanced knowledge of telecommunications solutions, VOIP telephony expertise, PC skills
Preferred skills
project management background, technical certifications
Responsibilities
Lead Field Service Operations groups; manage customer satisfaction and act as escalation point; forecast resources including manpower and inventory; analyze and audit financial documents for profitability; support Sales and Systems Engineering with pricing and configuration; monitor and approve subcontractors for installation/repair; manage personnel including hiring, disciplinary actions, and annual reviews
Seniority
Mid-level Manager
