Customer Service Agent with German and Italian (m/f/d)
Core
Handling inbound calls and messages to resolve customer queries, process administrative/technical requests, and promote product offers.
Role type
Customer Service Agent
Builds
Customer support interactions and upsell opportunities
Domain
Business services / Customer support
Deliverable
client delivery
Required skills
German (C1), Italian (C1), MS Office, shift work flexibility
Responsibilities
Answering inbound calls and messages, analyzing and solving customer queries, sharing information on products and invoices, making system changes, forwarding faults to other departments, offering relevant add-ons and upgraded options
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