Customer Service Representative (German)
Core
Handling inbound calls and emails from clients and dealerships to resolve inquiries and follow up on incidents.
Role type
Customer Service Representative
Builds
Customer satisfaction and incident resolution for automotive dealership networks
Domain
Automotive industry customer support
Deliverable
client delivery
Required skills
Fluent German, C1 English, proactive attitude, database management, report drafting
Responsibilities
Attending calls and responding to emails, following up with customers until inquiries are resolved, making reminder calls, updating databases, drafting reports
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