Assistant Vice President, AskIT Support Engineer
Core
Onsite IT support engineer providing face-to-face technical assistance for end-user devices, workspaces, and meeting rooms to ensure minimal disruption to employees.
Role type
Senior IC IT Support Engineer (Onsite)
Builds
Secure, scalable, and resilient infrastructure capabilities for end-user devices and workplace technology.
Domain
Financial Services / IT Infrastructure / Desktop Support
Required skills
Hardware troubleshooting, software troubleshooting, Microsoft 365 support, device lifecycle management, network cabling, AV equipment setup, user account administration, incident management, stakeholder communication
Preferred skills
Proactive issue identification, service improvement initiatives, cross-team collaboration
Technologies
Microsoft 365, Windows OS, mobile devices, printers, projectors, video conferencing systems, ticketing systems
Responsibilities
Serve as primary onsite point of contact for in-person IT assistance; troubleshoot and resolve hardware, software, and connectivity issues; perform desk setups, moves, and offboarding; manage meeting room and AV equipment; log and resolve incidents within SLAs; assist with user account administration and access provisioning.
Seniority
Senior, hands-on IC
