Analyst, AskIT Support Engineer
Core
Onsite IT support engineer providing face-to-face technical assistance, device setup, and troubleshooting for end-users in office locations.
Role type
Onsite Desktop Support Analyst
Builds
Secure, scalable, and resilient infrastructure capabilities for end-user devices and workplace technology.
Domain
Financial Services / IT Infrastructure
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, software troubleshooting, Microsoft 365 support, device lifecycle management, network cabling, AV equipment setup, user account administration, incident management
Preferred skills
None stated
Technologies
Microsoft 365, desktops, laptops, mobile devices, printers, thin clients, meeting room AV systems
Responsibilities
Serve as primary onsite point of contact for in-person IT assistance; perform desk setups, moves, and offboarding; troubleshoot hardware, software, and connectivity issues; manage user accounts and access; support meeting room and AV equipment; log and resolve incidents in the ticketing system.
Seniority
Individual Contributor
