• IT Operations and Service Delivery Manager, AVP
Core
Senior IT Operations Manager responsible for hands-on technical operations support, ITSM process execution, operational analytics, and service improvement initiatives within a financial group.
Role type
Senior IC IT Operations and Service Delivery Manager
Builds
Stable IT service delivery, mature operational processes, and production support readiness for application and infrastructure portfolios.
Domain
Financial Services / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITSM (Incident, Change, Problem, Event, SLA), Application Operations, Batch Operations, Production Support, Operational Analytics, Monitoring & Observability, Process Automation, Technical Troubleshooting, KPI Reporting, Runbook Creation, Cross-functional Collaboration
Preferred skills
AWS concepts, Hybrid Infrastructure, Cloud/On-prem processes, Scripting (PowerShell, SQL), Power Automate, Power BI
Technologies
ServiceNow, Jira, Confluence, CA7, Autosys, Sterling/File Transmission, Dynatrace, Microsoft Office, Excel, Power BI
Responsibilities
Execute and improve ITSM processes (Incident, Change, Problem, Event, Request, SLA); Analyze operational performance, SLA results, and ticket trends to identify improvements; Support monitoring, event management, and operational health initiatives; Assist with batch operations, critical path analysis, and production support; Identify automation opportunities to reduce manual effort; Prepare operational reporting and KPI analysis for decision-making; Create and maintain documentation, runbooks, and procedures; Support technical projects through planning, coordination, and issue resolution.
Seniority
Senior, hands-on IC
