• IT Operations and Service Delivery Manager, AVP
Core
Senior IT Operations Manager responsible for service delivery, ITSM process execution, operational analytics, and production support for financial applications and infrastructure.
Role type
Senior IC IT Operations and Service Delivery Manager
Builds
Operational stability, service quality, and process maturity for application and infrastructure support
Domain
Financial Services / IT Operations
Required skills
ITSM (Incident, Change, Problem, Event, SLA), Application Operations, Production Support, Operational Analytics, Monitoring & Observability, Batch Operations, Process Automation, Technical Troubleshooting, Documentation, Project Coordination
Preferred skills
AWS concepts, Hybrid Infrastructure, Cloud/On-prem processes, Scripting (PowerShell, SQL), Workflow Automation (Power Automate), Data Transformation, Power BI
Technologies
ServiceNow, Jira, Confluence, CA7, Autosys, Sterling/File Transmission, Dynatrace, Microsoft Office, Excel, Power BI
Responsibilities
Execute and improve ITSM processes (Incident, Change, Problem, Event, Request, SLA); Analyze operational performance, SLA results, and ticket trends to identify improvements; Support monitoring, event management, and operational health initiatives; Assist with batch operations, critical path analysis, and production support; Identify automation opportunities to reduce manual effort; Prepare operational reporting, KPI analysis, and management insights; Create and maintain runbooks, procedures, and knowledge management content; Support technical projects through planning, coordination, testing, and implementation.
Seniority
Senior, hands-on IC