IT Technician III - Mobility Support Desk
Core
Manage end-to-end device lifecycle and resolve critical mobile technology failures to ensure uninterrupted connectivity for field teams and corporate personnel.
Role type
Senior IT Technician (Mobility Support)
Builds
Mobile device provisioning, staging, and support for enterprise workforce tools
Domain
Telecommunications / Mobile Device Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mobile OS troubleshooting (Android/iOS), MDM platform management, ITSM tool proficiency, hardware diagnostics, wireless network configuration, root-cause analysis
Preferred skills
AI literacy for troubleshooting workflows
Technologies
Workspace One, ServiceNow, Android, iOS
Responsibilities
Diagnose and resolve software, hardware, and network failures across mobile platforms; Execute staging, MDM enrollment, QA testing, and software provisioning for new and replacement devices; Maintain data integrity across carrier billing portals and ITSM systems; Deliver one-contact resolution for technical inquiries via phone, email, and chat.
Seniority
Mid-level, hands-on IC
