Field Resource Coordinator
No visa sponsorship
Core
Coordinate technician routes and customer appointments in real-time to ensure efficient field service operations.
Role type
Field Operations Coordinator
Builds
In-home service appointments and technician dispatch schedules
Domain
Telecommunications / Field Service Operations
Required skills
Real-time communication, appointment scheduling, route optimization, subcontractor management, customer call handling, task prioritization, WFM/CRM software proficiency
Preferred skills
Spanish bilingual, Bachelor's degree
Technologies
DISH WFM, DISH CRM
Responsibilities
Communicate routing changes to technicians, accommodate same-day appointments, track appointment progress, assign jobs to external subcontractors, handle incoming customer calls, manage daily task priorities
Seniority
Individual Contributor