Specialist, Associate Relations & Solutions
Core
Provide extraordinary care and resolve complex inquiries regarding benefits, payroll, time reporting, and HR systems for associates, leaders, and former employees.
Role type
Senior individual contributor specialist in associate relations and benefits administration
Builds
Resolved associate inquiries and optimized HR processes
Domain
Human Resources / Benefits Administration
Deliverable
client delivery
Required skills
Benefits administration, HR policies and employment laws, HR software operation, benefits calculations, account reconciliation, pay calculations, case management, process improvement
Preferred skills
HR or benefits certification (CEBS, CBP, FMLI, PHR, SHRM-CP), 5+ years in customer care or HR
Technologies
Human resources software
Responsibilities
Receive and resolve complex inbound inquiries via calls, emails, and cases; consult as subject matter expert on benefits and payroll issues; update and document case management records; escalate critical matters to expert staff; troubleshoot HR system issues; research and update internal HR knowledge base; identify and refer misdirected matters to appropriate resources; create or recommend process improvements; maintain confidential relationships with vendors and external partners.
Seniority
Senior, hands-on IC