Customer Care Agent (w/m/d) Fleet Management
Core
Customer Care Agent supporting fleet management operations including vehicle supply, claims, logistics, driver management, fleet data, billing, and account management.
Role type
Customer Care Agent (Fleet Management)
Builds
Fleet management services and multi-mobility solutions for corporates, SMEs, and private individuals.
Domain
Automotive / Fleet Management
Deliverable
client delivery
Required skills
Service orientation, proactive mindset, adaptability to customer needs, MS Office (Excel, Word), vocational training in service or business administration
Preferred skills
Experience in the automotive industry, English language skills, openness to AI and automation tools
Responsibilities
Handling vehicle orders and leasing arrangements, managing claims and technical issues, coordinating logistics and deliveries, acting as first point of contact for drivers, verifying contracts and maintaining master data, processing invoices and billing, serving as key contact for VIP clients and managing internal processes
