Customer Service Administrator (w/m/d)
Core
End-to-end customer support and administrative processing for commercial and private vehicle leasing contracts, from initial consultation to contract setup and management.
Role type
Customer Service Administrator (Leasing)
Builds
Leasing contracts, service offers, and fleet management solutions for corporate and private clients.
Domain
Automotive leasing and fleet management
Required skills
Commercial training (automotive/office/industrial), customer service or sales experience, understanding of commercial and technical contexts, organizational talent, MS Office proficiency
Preferred skills
Experience in automotive sales or service, proactive team player mindset
Technologies
MS Office
Responsibilities
Consult on leasing and service products, process leasing applications and verify documents, create and track offers, manage contract changes, handle complaints and administrative inquiries, monitor deadlines for registrations and returns, maintain customer data, identify upselling opportunities
Seniority
Mid-level, hands-on IC