Technical Service Advisor(TSA)-6
Core
Handle customer service requests, approve service estimates, and coordinate accident management for vehicle leasing and fleet management clients.
Role type
Technical Service Advisor (Automobile)
Builds
Service & repair approvals, accident management processes, customer upkeep information
Domain
Automotive leasing, fleet management, sustainable mobility
Deliverable
client delivery
Required skills
Automobile technical knowledge, repair process understanding, estimate scrutiny, insurance coordination, vendor relationship management, budget cost control, project participation
Preferred skills
Negotiation, problem analysis, customer-centric approach
Technologies
Basic computer knowledge
Responsibilities
Handle customer service requests, scrutinize and approve service estimates, coordinate with insurance companies and workshops for accidents, provide technical vehicle upkeep information, design measures to enhance customer experience, coordinate invoice payments to dealers, maintain vendor relationships, ensure costs are within budget, participate in CSD projects