Technical Service Advisor(TSA)-4
Core
Handle customer service requests, approve service estimates, coordinate accident management with insurers and workshops, and provide technical vehicle upkeep information.
Role type
Technical Service Advisor (Automobile)
Builds
Service & repair approvals, accident management processes, customer experience enhancements
Domain
Automobile leasing and fleet management
Deliverable
client delivery
Required skills
Automobile technical knowledge, repair process understanding, negotiation, problem analysis, budget cost control
Preferred skills
Vendor relationship management, process design
Technologies
Basic computer knowledge
Responsibilities
Scrutinize and approve service estimates, coordinate with insurance companies for accident management, provide technical vehicle upkeep information to customers, ensure invoice payment coordination with dealers, maintain vendor relationships, control costs within budgets
Seniority
Mid-level IC