Customer Communications Specialist
Core
Manage end-to-end customer communications, content creation, and channel execution for a vehicle leasing and mobility services company.
Role type
Customer Communications Specialist
Builds
Customer-facing communications, transactional messages, website & FAQ content, and digital marketing assets.
Domain
Sustainable mobility / Vehicle leasing / Financial services
Deliverable
product features
Required skills
Copywriting, project management, stakeholder management, Microsoft Office suite, regulated financial services knowledge, leasing business experience, customer duty compliance frameworks
Preferred skills
Experience in communications or marketing roles, knowledge of ALD or LeasePlan
Technologies
Microsoft Word, Excel, MS Teams
Responsibilities
Plan and write customer communications for driver, client, and partner channels; maintain and improve the communications library; develop customer understanding at all journey touchpoints; write and amend transactional message content; manage the execution process including sign-off and distribution; drive improvements to move communications to digital formats; support ad hoc external communication requests.