Knowledge Management Team Leader
Core
Lead and develop a team of Knowledge Content Authors and Technical Writers to ensure accurate, accessible, and actionable information for Regulated and Corporate customers.
Role type
Senior Knowledge Management Team Leader
Builds
Knowledge management frameworks, governance systems, and insight/analytics approaches for customer support teams.
Domain
Automotive/Leasing industry, Customer Support, Knowledge Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management/leadership, Communication (written and verbal), Analytical capability, Stakeholder management, Microsoft Applications proficiency, Attention to detail
Preferred skills
Knowledge of UK regulation in finance/automotive, Ability to simplify complex information, Knowledge management principles and frameworks
Responsibilities
Lead, coach, and develop a team of Knowledge Content Authors and Technical Writers; Drive quality creation, governance, and continuous review of knowledge; Foster cross-functional collaboration and knowledge-sharing; Own and evolve the Knowledge Management framework; Build and implement insight and analytics approaches to identify knowledge gaps; Leverage data to improve knowledge effectiveness and reduce failure demand.