Customer Service Executive
Core
Provide market-leading customer care and fleet management support to LeasePlan customers, including fleet managers, drivers, and dealer partners.
Role type
Customer Service Executive
Builds
Customer care capability for Ayvens brand and White Label/banking partners
Domain
Sustainable mobility / Fleet management
Deliverable
client delivery
Required skills
telephone communication, email communication, customer facing experience, calm professional demeanor, empathy, resilience
Preferred skills
A-level education or equivalent
Technologies
none stated
Responsibilities
Manage customer queries via email and telephone; resolve issues quickly by phone; deliver client-specific tasks within SLAs; build rapport with customers
Seniority
Individual Contributor
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