IT-Techniker:in – Application Support (m/w/d)
Core
First point of contact for tickets, calls, and support requests regarding IT and medical software in hospitals, ensuring patients are cared for quickly and safely.
Role type
Application Support Technician
Builds
IT and medical software applications for hospitals
Domain
Healthcare IT
Required skills
IT training or equivalent background, Support/Helpdesk experience, Application support knowledge, Problem-solving, Documentation, Collaboration with users and vendors, Process optimization
Preferred skills
Interest in medical software workflows, Patience, Calm under pressure, User interaction
Technologies
Medical software systems, Ticketing systems
Responsibilities
Handle support tickets and calls, Assist users with medical software issues, Troubleshoot IT problems in clinical settings, Document issues in the ticketing system, Collaborate with colleagues and manufacturers, Support rollouts and optimizations
Seniority
Entry-level to Experienced