Application Support Engineer (m/w/d)
Core
Provide first and second-level support for GAMED's Lean Production software, analyzing customer issues, collaborating with development teams to resolve bugs, and optimizing support processes.
Role type
Application Support Engineer
Builds
Lean Production software for manufacturing process optimization
Domain
Industrial software / Manufacturing
Deliverable
client delivery
Required skills
First-level support, Second-level support, Network troubleshooting, Microsoft OS administration, Oracle/MSSQL database management, Technical analysis, Documentation, Process improvement
Preferred skills
CI/CD pipelines, Deployment automation, Monitoring tools, AI tool integration
Technologies
Microsoft OS, Oracle, MSSQL, CI/CD, Monitoring
Responsibilities
Handle first and second-level support tickets for customer issues, Analyze and resolve technical problems independently, Collaborate with development teams to fix bugs and implement corrections, Plan and execute functional and performance tests, Improve support workflows and automation processes
Seniority
Mid-level, hands-on IC