Technical Support Engineer (m/w/d) – 1st Level (AMR/Robotics)
Core
Provide 1st level technical support via phone and email for international customers regarding Autonomous Mobile Robots (AMRs), including hardware, software, sensor, and network troubleshooting.
Role type
1st Level Technical Support Engineer (Robotics/AMR)
Builds
Customer service experience and technical solutions for AMR deployments
Domain
Industrial Robotics / Automation
Deliverable
client delivery
Required skills
AMR troubleshooting, hardware diagnostics, software configuration, network diagnostics, sensor analysis, remote and on-site support, shift work readiness
Preferred skills
2nd level support experience, R&D collaboration, advanced robotics knowledge
Technologies
AMR platforms, industrial software, network infrastructure
Responsibilities
Identify, analyze, and reproduce complex technical faults; configure and update AMR software; collaborate with engineering teams; handle 24/7 on-call support
Seniority
Experienced, hands-on IC
