IT-Supporttechniker/in für First-Level-Anwendersupport
Core
Provide first-level technical support for a tax advisory software suite via phone, remote desktop, and email, including account setup, maintenance, and troubleshooting.
Role type
First-level IT support technician
Builds
Customer success operations for tax advisory software
Domain
Tax advisory software / IT support
Deliverable
client delivery
Required skills
Windows client OS, Microsoft Server basics (Active Directory, file/print sharing), Microsoft SQL Server basics, Office automation (VSTO/AddOns), remote support tools, printer troubleshooting, ticketing systems
Preferred skills
Network environment support experience, willingness to learn proprietary software suite
Technologies
Windows, Active Directory, File/Print sharing, SQL Server, VSTO, Remote desktop tools
Responsibilities
Handle first-level support cases (phone, remote, email), install and configure software on single-user and network setups, manage customer accounts and maintenance, perform technical tests before releases, prioritize and resolve tickets
Seniority
Entry to Mid-level, hands-on IC
