Field Service Manager:in (m/w/d)
Core
Lead and develop the Austrian Field Service team, ensuring smooth on-site service operations and SLA compliance for IT clients.
Role type
Field Service Manager (Team Lead)
Builds
On-site IT hardware maintenance and logistics support services
Domain
IT Services / Field Operations
Deliverable
client delivery
Required skills
Team leadership, workforce scheduling, SLA management, stakeholder communication, onboarding and training, performance management, KPI reporting, recruitment support
Preferred skills
Experience managing decentralized teams, familiarity with IT hardware and logistics, experience with ticketing/dispatching systems, knowledge of collective labor agreements
Technologies
MS Office, Ticketing/Dispatching systems
Responsibilities
Lead and coach a team of ~25 technicians, plan and prioritize field assignments, ensure SLA and quality standards, conduct regular site visits, handle escalations, manage onboarding and development, drive performance reviews, report KPIs, collaborate with HR and dispatch, assist in hiring
Seniority
Mid-Senior, hands-on IC with people management
