Customer Experience Analyst
Core
Ensure customer satisfaction and delight by resolving requests and doubts quickly and efficiently across all contact channels, acting as the link between the company and the client.
Role type
Customer Experience Analyst
Builds
Customer support operations and feedback loops for product/service improvement
Domain
SaaS / Digital Signature / Latin America
Deliverable
client delivery
Required skills
Customer support, feedback collection, project management, customer success, negotiation, planning, organization, analytical thinking
Preferred skills
English (basic/intermediate), Spanish (basic/intermediate), Portuguese (native/fluency implied)
Responsibilities
Handle customer inquiries across all channels in Portuguese, collect customer feedback, follow documented procedures, participate in training, suggest improvements, act as Level 2 support for other countries/languages, share knowledge and best practices
