Mitarbeiter Verwaltung / Kundenservice im Special Forces Team (m/w/d)
Core
Administrative and customer service support for a global tile and construction materials company, handling inquiries, orders, and special cases.
Role type
Administrative Assistant / Customer Service Specialist
Builds
Customer service interactions, order processing, and internal process coordination for tile and construction material products.
Domain
Construction materials / Building supplies
Deliverable
dashboards & analysis
Required skills
MS Office, customer service, data management, process coordination, project support, document management, cross-functional communication
Preferred skills
ERP systems (Microsoft Dynamics NAV), English (written and spoken), prior customer service experience
Responsibilities
Handling customer inquiries and complaints, order intake and data entry, maintaining customer and master data, coordinating cross-departmental processes, supporting special cases and short-term challenges, analyzing complex customer and process issues, assisting in internal process optimization projects
Seniority
Individual Contributor, mid-level