Senior HelpDesk Professional (m/w/d)
Core
Central IT support hub ensuring stable and efficient IT operations for users in an international environment.
Role type
Senior HelpDesk Professional (2nd-Level Support)
Builds
IT services and support for internal users
Domain
Automotive industry IT operations
Deliverable
client delivery
Required skills
Windows (Client & Server), Linux, macOS/iOS, Microsoft 365 (Exchange, Teams, SharePoint), Identity & Access Management (Active Directory, Entra ID), End-device management, ITIL processes (Incident, Request, Problem Management), IT rollouts and migrations
Preferred skills
Complex IT troubleshooting, documentation creation, knowledge sharing, continuous process improvement
Technologies
Windows, Linux, macOS, iOS, Microsoft 365, Active Directory, Entra ID
Responsibilities
Handle complex support cases for international users, manage IT incidents and requests, perform troubleshooting, execute IT rollouts and migrations, maintain documentation
Seniority
Senior, hands-on IC